Privacy Policy

Last updated: 1 July 2026

This Privacy Policy describes how Aachener Bank eG ("we", "us", "our") handles information collected through this website, aachener-bank.ltd. This website is informational only and does not process banking transactions or account applications.

1. Information we collect

We may collect information that you voluntarily provide through the contact form, such as your name, email address, phone number and the content of your message. We also collect limited technical information automatically, such as browser type, device type and pages visited, through cookies and similar technologies described in our Cookie Policy.

2. How we use information

• To respond to enquiries submitted through the contact form.
• To understand how visitors use this website and improve its content.
• To maintain the security and proper functioning of the website.

We do not use information submitted through this website to open accounts, process payments or make automated decisions about financial products.

3. Legal basis for processing

Where the General Data Protection Regulation applies, we process personal data on the basis of your consent, our legitimate interest in operating and improving this website, and, where relevant, steps taken at your request prior to entering into an agreement.

4. Sharing of information

We do not sell personal information. Information may be shared with service providers who support the operation of this website, such as hosting or analytics providers, under contractual confidentiality obligations. We may also disclose information where required by law.

5. Data retention

Information submitted through the contact form is retained only as long as necessary to address your enquiry, after which it is deleted or anonymised, unless a longer retention period is required by law.

6. Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal data, and to object to certain processing. To exercise these rights, contact us using the details below.

7. Security

We apply reasonable technical and organisational measures to protect information submitted through this website against unauthorised access, loss or misuse.

8. International visitors

This website may be accessed from outside Germany. By using this site, you understand that information may be processed in Germany, where data protection standards may differ from those in your home country.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page.

10. Contact

Questions about this Privacy Policy can be directed to:

Aachener Bank eG
Theaterstraße 5, 52062 Aachen, Deutschland
Phone: +49 241 4620
Email: support@aachener-bank.ltd